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Refund and Returns Policy

Last Updated: 12 February 2025

Thank you for shopping with My Handmade Things! We take great pride in crafting handmade jewelry and accessories and want you to love your purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Eligibility for Returns

  •  Only non-personalized items are eligible for return or exchange. If the non-personalized item is returned within 30 days of the original purchase date in mint condition, we will issue you Store Credits towards a different item or exchange for a different item of the same value. 
  • For custom items, all sales are final. However, we accept returns only for defective or damaged items.
  • You must request a return within 14 days of receiving your order.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Custom or personalized orders cannot be returned unless defective or damaged.
  •  For exchange reasons not due to defective items, the cost of return shipping will be borne by customers.

2. Requesting a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected]  with your order number, a description of the issue, and clear photos of the defective or damaged item.
  2. Our team will review your request and provide further instructions.
  3. If approved, you will receive return shipping instructions. Customers are responsible for return shipping costs unless the return is due to our error.

3. Refunds

  • Once we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days and credited to your original payment method.
  • Shipping costs are non-refundable.

4. Exchanges

  • If you receive a defective or damaged item, we will gladly offer an exchange for the same product, subject to availability.
  • Follow the return request process above to request an exchange.

5. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages marked as delivered by the carrier. Please contact the shipping carrier to file a claim if your package is missing.

6. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated date.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Teo Jewlery LLC
PO BOX
[email protected]

Thank you for shopping with MyHandmadeThings.com !